Hotline Worker/ Nurse - Fluent Tumbuka or Yao speakers
VillageReach (International Postings), Malawi

VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We develop solutions that improve equity and access to primary health care. This includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached. Radical collaboration with governments, the private sector and other partners strengthen our ability to scale and sustain these solutions. Our work increases access to quality health care for more than 46 million people in sub-Saharan Africa. VillageReach in incorporated in Washington State and has offices in Seattle (USA), Democratic Republic of Congo, Malawi, and Mozambique.

Chipatala Cha Pa Foni (CCPF) is a mHealth innovationdeveloped by VillageReach Malawi, which offers a 24 hour toll free health service. VillageReach transitioned CCPF to the Ministry of Health on July 1, 2019 and is currently supporting the Ministry of Health recruit additional hotline workers.

CCPF is searching for qualified and energetic individuals to fill the position of Hotline Worker/Nurse (Certified health care professionals. Fluent Tumbuka and Yao Speakers will have added advantage). Based in Lilongwe, the Hotline Worker/Nurse will work closely with the Hotline Supervisor in providing relevant health information and advice to callers to address the lack of access to timely and appropriate health information and advice that rural communities face.

Essential Duties and Responsibilities include:

• Follow a computer-based program to provide accurate, up-to-date information to callers on general health and nutrition.
• Refer callers to appropriate resources.
• Conduct follow-up calls to callers who were referred for further services.
• Collect accurate data about calls and callers.
• Identify cases for publication.
• Participate and present at weekly Hotline review meetings.
• Work shifts scheduled by supervisor.
• Attend regular debriefing sessions.
• Report to the supervisor any hotline technical hiccups experienced and measures already taken to resolve the issue.
• Contribute to Innovative ideas that can be improved on and adopted by VillageReach.
• Be a team player at all times and ensure that you actively contribute to team building.
• Document any emerging issues from the callers’ interactions to facilitate further learning.
• Take an active role in improving your own performance by seriously adhering to performance improvement practices.
• Perform any other duties as assigned by the authorities within this sphere of work.

The following competencies reflect both what is expected of all VillageReach employees and of an individual in this specific role.

• Interpersonal Skills: Conduct oneself with sensitivity, awareness and respect when working with diverse groups of people, including VillageReach staff, beneficiaries, donors and partners.
• Dependability: Act at all times as a reliable and effective team player, volunteering to help without being asked.
• Initiative and Results: Proactively enhance the quality of programs, outputs, workplace environment and relationships.
• Representation: Represent VillageReach and its programs by demonstrating a personal commitment to the mission and values of VillageReach and a sound knowledge of the organization, its principles and its programs.
• Leadership and Social Entrepreneurship: Demonstrate leadership by being a positive example to others, a positive force programmatically and organizationally; foster a culture of innovation.
• Commitment to Learning and Growth: Demonstrate commitment to develop, acquire, document and apply best practices in related fields, and apply solutions to obstacles to organizational effectiveness.
• Consistency: Demonstrate consistent and productive attendance and work record.
• Compliance: Follow VillageReach policies and procedures.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position has no supervisory responsibilities.

• At least a Diploma in Nursing and Midwifery Technician
• Minimum of 2 years of relevant hands on experience
• Must be registered with the Nurses and Midwives council of Malawi. Certificates required for employment.
• Fluency in English and Chichewa, Tumbuka and or Yao is required<

Job Rewards and Benefits